Benchtop Fabrication Warranty

Stone Warehouse provides reassurance with a fabrication warranty based on the New Zealand Consumer Guarantees Act.

Workmanship Warranty

Our workmanship is warranted for one year from the date of installation to the original purchaser.

Natural Stone Warranty

There is no warranty on Natural Stones.  We always encourage and allow customers to view and approve their specific slabs before fabrication. Stone Warehouse makes no warranty of any differences between samples and the installed stone.

Engineered Stone Warranty

Please refer to the Manufacturer’s website for warranty information.

Warranty Exclusions

This warranty does not include damage incurred after installation, including:

  • Accidents, neglect, abuse, negligence, mishandling or alteration of the benchtop or damage to the benchtop caused by mother nature or vandalism.
  • Abnormal use being direct or sustained heat, rapid change in temperature, exposure to chemicals, cooking oils, citrus based cleaners, force, pressure applied by a person or object, cracks, chips, or scratches from regular use.
  • Damage due to cleaning with abrasive products, acid, bleach, ammonia, vinegar, lemon juice, citrus based cleaners or cleaners which contain any of these chemicals.
  • Stains due to mould, mildew, algae, fungus, rust, iron, bronze, copper or other metals.
  • Variances in the benchtop’s natural characteristics, including without limitation, veining, inclusions, fissures, variations in colour, surface grain and gloss level.
  • Insufficient or poorly designed cabinetry, support and structures that may cause separation of joins, damage, cracks, fishers, or chips to the countertop.
  • Stone that has been moved from its original place of installation.
  • House settlement or movement.

Common causes of joins popping or lipping in New Zealand are:

  • Ground movement caused by clay shrinkage, land slip, vibration, subsidence, settlement, heave, sway, and so on.
  • Foundation failure due to the decay of soft clay brick, concrete erosion due to chemical contaminants, and so on.
  • Decay of the building fabric due to woodworm, rust, wet rot, dry rot and so on.
  • Moisture movement that causes materials to expand or contract. Excess water, and water penetration can be caused by the presence of vegetation, faulty or damaged drains, flooding, damage to the building fabric, condensation and so on.
  • Thermal movement that causes materials to expand or contract as temperature increases or decreases.
  • Inherent defects, particularly in historic structures.
  • Deformation under excess load.
  • Tree root growth.
  • The absence of foundations in older buildings.
  • Alteration works to the building or neighbouring properties (Note, occupants may see cracks that have been there for some time but are only noticed when works are taking place).